I had a great customer service experience this week, and rather than keep it to myself, I want to share it with you. I believe that we should give credit where credit is due, and credit is due to three folks who ensured that I left their store with a big smile on my face.
I had purchased a Clear device recently that for some reason stopped working last Saturday. When I called the store where I had purchased it, Best Buy in Cedar Park, Texas, I was given the cell phone number of the area Clear rep to see if there was a quick fix. I was also assured that if the item was defective, they would replace it.
Over the course of the next two days (Saturday and Sunday), I had a few conversations with Ryan, the Clear rep, as he walked me through my options. He even took the initiative to call me on Sunday to let me know about a special they were running that would allow me to not only replace my device but upgrade to a higher end unit that was on sale.
On Monday I took my device to the store, and Samantha tested it and confirmed that it was, indeed not functioning (for whatever reason). She walked me over to Customer Service and introduced me to Allison, who quickly replaced my device – no questions asked.
THEN, Samantha called Clear Customer Service, had my account information transferred to the new device and tested it on my laptop to ensure it was working properly before I left the store.
This above and beyond customer service lets me know that there is hope for the current generation of up and coming members of the American workforce. After what I have experienced multiple times in recent months in Walmart, I was beginning to wonder.
So, customer service kudos to Ryan, Samantha and Allison for providing exceptional service and to Best Buy and Clear for putting these fine employees on the front lines of customer interaction. Two thumbs up from one happy customer!